For answers to most questions, please refer to our extensive list of Frequently Asked Questions (FAQs).
If you are unable to find the answer to your question, you may reach us via e-mail using the contact form, or phone us during normal business hours, excluding holidays. (See below for our phone number and information on response times.)
You may also write to us at:
P.O. Box 2184, Lee's Summit, MO 64063
Monday - Saturday: 9am - 9pm CST
Sunday: 1pm - 6pm CST
* Required field. Information provided here will not be used for order shipments. Your shipping address must be provided during the checkout process.
E-MAIL INQUIRIES: Please complete the form above and provide the reason for your inquiry. Every client is important to us and client e-mails are constantly being monitored and responded to during normal business hours. You can expect a reply normally within the same day (often within the hour) or the following business day (excluding holidays) if we happen to be particularly busy. If you haven't received a response within this time-frame, please check your spam or bulk mail folder as certain programs or settings may have prevented you from receiving our response. We do not accept orders or provide client services via fax, text, or chat.
PHONE INQUIRIES: For urgent questions not found in our FAQs, you may reach us at the number shown below. When contacting us by phone, calls are answered in the order they are received. Every client is important to us and certain calls take longer than others. If you have contacted Client Services at a particularly busy time, it’s possible we may need to call you back. If prompted, please leave a message including the reason for your call, the best time to reach you during our business hours, and a callback number. In most cases, we are able to return your call the same day (often within the hour). If you have called when we are closed or when we are extremely busy, it may be the following business day (excluding holidays) before your call is returned. If you are contacting us to place an order, please be aware we do not accept orders or provide client services via fax, text, or chat. Please note: Depending on your carrier, returned calls from us will read "Client Services" in the Caller ID display on most phones, so be sure to look for that when expecting a return call.
Please Note: J’tara serves clients in the contiguous U.S., Hawaii and Alaska, excluding California and Kansas. J'tara does not bill or ship to general delivery addresses, AFO/APO/FPO/DPO addresses (will bill only), hotels/motels, resorts, international locations, or to the state of California. We apologize for any inconvenience this may cause.